Warranty Information
We stand behind the quality of our products and are committed to supporting you if something is not right. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. For minor faults, we will repair or replace the item to ensure it meets acceptable quality standards.
Warranty Periods
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Electric Fireplaces & Indoor Furniture: 12-month warranty for manufacturing defects. View full warranty details.
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Outdoor Furniture: 3-year structural warranty covering the frame only. View full warranty details.
- Specific warranty details for certain products may also be listed on the relevant product page.
Important Notes
- Warranty applies to private household use only and does not cover commercial, rental, or trade use.
- The warranty is valid for the original purchaser only, and the product must remain within Australia.
- The warranty is non-transferable.
How to Make a Warranty Claim
Please submit your warranty claim through our online form before returning any item. This helps our Sydney-based support team review your request faster and keep all claim details in one place.
To lodge a claim, please prepare the following:
- Purchaser’s name and order number
- A clear description of the issue
- Photos or video showing the problem
You can also contact us at info@modaliving.com.au if you need help before submitting your claim.
How We Resolve Warranty Issues
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Spare Parts Replacement: We may send the required replacement parts at no cost.
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Partial Refund or Store Credit: For minor defects, we may offer compensation where appropriate.
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Product Replacement: If a replacement is required, we will arrange one subject to stock availability.
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Refund: If a suitable replacement is not available within a reasonable timeframe, a full or pro-rata refund may be offered depending on the circumstances.
Customer Care Plan – Extended Warranty
For additional coverage beyond the standard warranty, please visit our Customer Care Plan page. For assistance, you can also call us on 1300 040 677.
Additional Considerations
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DIY Solutions: Some minor issues can be resolved with simple cleaning or by replacing a small part. In some cases, we may offer store credit as a practical solution.
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Packaging Damage: Minor damage to outer packaging during transit is not considered a warranty issue if the product itself is unaffected.
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Colour and Material Variations: Slight variations in colour, grain, or finish may occur due to materials and production methods.
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Product Maintenance: Regular cleaning and maintenance will help extend the life and appearance of your furniture.
