Extended Warranty Program

Why Choose Our Customer Care Plan?

Enjoy extended protection beyond the standard manufacturer’s warranty, ensuring your product stays in great condition for years.

• Extended parts warranty for added protection.
• Hassle-free access to replacement parts.
• Easy-to-follow instructions for part replacement.
• Dedicated customer support for assistance.

Note: This plan covers replacement parts for electric fireplaces and outdoor furniture but does not include on-site service.

Coverage and Benefits

Electric Fireplaces & Outdoor Furniture

• Warranty covers all damaged parts but excludes on-site service.
• Sydney customers can visit our Seven Hills warehouse for free repairs.
• For customers outside Sydney or unable to bring the product in, we provide replacement parts with installation instructions.
• Most parts are easy to replace, and we guide you through the process.
• Electrical component replacements require a licensed electrician.

Warranty Duration

• 1-Year Care Plan Extended Warranty: Begins after the standard warranty expires.
• Example:
  • A 1-year warranty on an electric fireplace extends to 2 years with a 1-year Care Plan.
  • A 3-year warranty on outdoor furniture extends to 4 years with a 1-year Care Plan.

Important Notes

• The Care Plan starts after the standard warranty expires.
• Must be purchased with the product or within 30 days of purchase. Not available afterward.
• Applies to private household use only and is non-transferable.
• Please review the full Terms & Conditions before purchasing.