Moda Living Customer Care Plan

Why Choose Our Customer Care Plan?

Our Customer Care Plan provides you with extended protection beyond the standard manufacturer’s warranty, giving you peace of mind and assurance that your product will remain in optimal condition for years to come.

• Extended parts warranty for added protection.
• Hassle-free access to replacement parts if needed.
• Instructions for part replacement to facilitate easy repairs.
• Dedicated customer support to assist with your inquiries.

This plan is an extension of the standard warranty and covers replacement parts for your electric fireplaces and outdoor furniture. It does not include on-site service.

Coverage and Benefits

Electric Fireplaces & Outdoor Furniture

• The extended parts warranty covers all damaged parts but does not include on-site service.
• If you are located in Sydney, you can bring the product to our Seven Hills warehouse for free repairs.
• If you are outside Sydney or unable to return the product to our warehouse for repairs, we will provide replacement parts along with instructions on how to replace them.
• Most parts are easy to replace, and we provide guidance for self-installation.
• For electrical components, customers are required to hire a qualified electrician for installation.

Warranty Duration

• 1 Year Care Plan Extended Warranty: Starts after the standard warranty expires. For example:
  • If an electric fireplace has a 1-year standard warranty, purchasing an additional 1-year Care Plan extends the total warranty period to 2 years.
  • If outdoor furniture has a 3-year structural warranty, purchasing an additional 1-year Care Plan extends the total warranty period to 4 years.

Important Notes

• The Care Plan starts after the manufacturer’s standard warranty expires.
• All Customer Care Plans must be purchased at the same time as the product or within 30 days of purchase. Plans cannot be added after this period.
• This warranty applies to private household use only and is non-transferable.
• Customers should read the full Terms & Conditions before purchasing the extended warranty.