Frequently Asked Questions

Got questions about Moda Living's products, shipping, or returns? Check out our FAQs page for answers to all of your frequently asked questions. If you can't find what you're looking for, don't hesitate to reach out to our friendly and knowledgeable customer service team.

Electric Fireplaces

Why buy an electric fireplace?
How do electric fireplaces work?
Are electric fireplaces energy-efficient?
How much does it cost to run an electric fireplace? 
Can an electric fireplace heat a room effectively?
Do electric fireplaces require a lot of maintenance? 
Are electric fireplaces safe to use? 
Can I use an electric fireplace without heat? 
Is it difficult to install an electric fireplace?
How long do electric fireplaces last? 
Can I customize the appearance of my electric fireplace?
Will the glass be heated up?
Can I place a TV or other electronics above an electric fireplace? 
Are electric fireplaces noisy? 
Do electric fireplaces require a dedicated electrical circuit?
Can I use an electric fireplace in an apartment or condo? 
Are electric fireplaces environmentally friendly? 
Can I use an electric fireplace outdoors? 
Do electric fireplaces have a remote control?
Can an electric fireplace be used as a primary heat source?
Can I install an electric fireplace insert in a non-functioning traditional fireplace?
Do I need a professional to install my electric fireplace?
Can I place an electric fireplace on carpet or a rug?
Do electric fireplaces emit any fumes or odors?
Can I use an electric fireplace in a bedroom?

Shop with us

How can I purchase this item online without seeing the quality first?
How long will it take until I receive my item?
Received an item different to what you ordered?
Pick up available?
If I purchase more than 1 item, do I have to pay delivery for each item?
What happens if I am not home at the time of delivery? Do I need to pay for redelivery?
What happens if I receive an item & it is damaged or not working?