30 Day Money Back Guarantee

All Moda Living products come with a 30-day money-back guarantee for your peace of mind!

We are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase, you may return the product to us within 30 days of receiving it for a full refund of the purchase price. You will be responsible for all shipping costs, including the original shipping fee, even if your order qualified for free or discounted shipping.

Conditions for Returns

If you wish to exercise your rights under the 30-day Money Back Guarantee, you:

  • Must notify us in writing within 30 days of receiving the product by emailing info@modaliving.com.au.
  • Must provide proof of purchase.
  • Must return the product in its 'as-new' and original condition with all packaging, accessories, swing tags, labels, and manuals intact.
  • The item must not be used, worn, opened, assembled, or damaged and must be in 100% re-sellable condition.
  • Must send us photos of the product in its original packaging before returning it.
  • Must return the item at your own cost.
  • Are not entitled to claim for any breach of warranty.

If you received free shipping with your item, a 20% postage fee will be deducted from your refund.

Non-Returnable Items

The following products cannot be returned or refunded due to a change of mind:

  • Products described as "made to order"
  • All forms of clearance stock
  • Orders for commercial or non-domestic use
  • Products that have been assembled or used

Return Packaging Requirements

Moda Living reserves the right to decline any return/refund if the product is not in its original condition and packaging. Items returned without their original packaging may be damaged or soiled in transit. If we accept a return in non-original packaging, a minimum re-packaging fee of $50 will apply.

Returns will not be accepted without packaging. You may organize the return yourself or request our assistance. If we arrange the return, it must be pre-booked in advance. Once confirmed, we will provide a Return Authorisation (RA) number/label for tracking. Please print and cover the old label on the carton box.

Refund Processing

Refunds are generally processed within 7 days of receiving the returned item.

We reserve the right to refuse service if return policies are abused.