Report a Damaged or Faulty Product
Received an item that is damaged, faulty, missing parts, or incorrect? Please complete the form below so our support team can review the issue and assist you with the next steps.
For damaged, faulty, missing, or incorrect items, please contact us as soon as possible, ideally within 7 days of receiving your delivery.
Before You Submit
To help us review your report quickly, please prepare the following:
- Your order number or invoice number
- Product name or model, if known
-
Clear photos or a short video showing the damaged, faulty, missing, or incorrect item
- Photos of the outside of the packaging, especially if the carton arrived damaged
- Photos of the product label, SKU label, or shipping label if available
- A short description of the issue and which part is affected
- Your current delivery address, in case replacement parts or a replacement item need to be sent
Please do not dispose of the product or packaging until our team has reviewed your report. The packaging may be required for assessment, courier investigation, supplier review, or return collection if applicable.
Please review our Lost, Faults and Damages information before submitting your report.
What This Form Is For
This form is intended for product issues noticed on arrival or shortly after delivery, including:
- Product arrived damaged
- Product appears faulty or defective
- Packaging was damaged and the product may be affected
- Missing parts, accessories, fittings, media, remote control, or manuals
- Incorrect item, colour, or size received
- Replacement part or replacement product required
If you simply changed your mind, ordered the wrong item, or no longer need the product, please submit a return request instead.
Go to Return Request
Important Assessment Notes
If your item has arrived damaged, appears faulty, or has missing parts, please keep the product and packaging in the condition received where possible.
- Take photos or a short video before assembling, installing, modifying, or disposing of the item.
- Please keep all packaging, parts, accessories, manuals, and labels until our team advises the next step.
- Photos and videos help us assess the issue faster and may be required for courier, supplier, or internal review.
- If the product is unsafe to use, please stop using it and contact us immediately.
What Happens Next?
Once your report is submitted, our team will review the information and evidence provided. Depending on the issue, we may offer troubleshooting, send replacement parts, arrange a replacement item, request further photos or videos, or advise another suitable solution.
The best solution will depend on the nature of the issue, product condition, available evidence, and whether the item has been assembled, installed, modified, used, or damaged after delivery.
Local Support You Can Trust
Moda Living Australia is proudly Australian-owned and operated. Our customer support team is based in Seven Hills, NSW and is here to assist with damaged products, faulty items, missing parts, and replacement requests. We will review your report carefully and help find the most suitable solution.
Submit Your Damaged or Faulty Product Report
Please provide as much detail as possible, including clear photos or a short video showing the issue and the outside of the packaging. This helps our team assess your report quickly and accurately.
Submitting this form does not automatically approve a refund, return, replacement, or repair. Our team will review your report and advise the next steps.
✓ Damaged Product Support ✓ Faulty Item Assessment ✓ Local Australian Support Team
