Return Request
Not completely satisfied or changed your mind? Please complete the form below to request a return under our 30-Day Money Back Guarantee.
Our team aims to respond to return requests within 1-2 business days.
Received a Damaged, Faulty or Incorrect Product?
If your item arrived damaged, appears faulty, has missing parts, or you received an incorrect item, please do not use this return request form. Instead, please submit a damaged or faulty product report so our team can assess replacement parts, troubleshooting, a replacement item, or another suitable solution.
Go to Damaged or Faulty Product Report
You can also review our Lost, Faults and Damages information for more details.
Before You Submit
To help us review your return request, please prepare the following:
- Your order number or invoice number
- Product name or model, if known
-
Clear photos or a short video showing the product condition and the outside of the packaging
- Your current pickup address, if return pickup may be required
- A short reason for your return request
Return requests must be submitted within 30 days of receiving your item. To qualify for a change of mind return, the product must be in as-new, unused and unassembled condition, with all original packaging, accessories, swing tags, labels, manuals and other included items intact.
Please review our Refund & Return Policy before submitting your request.
Important Return Conditions
All return requests must be approved before the item is sent back. If your return is approved, we will provide return instructions and a Return Authorisation number or label where applicable.
- Return shipping costs are the customer's responsibility.
- Original delivery costs are not refundable, even if your order qualified for free or discounted shipping.
- If your order originally included free shipping, a 20% postage fee will be deducted from the refund amount.
- Products that have been assembled, used, damaged, or returned without suitable packaging may not be accepted.
- Returns without any packaging will not be accepted.
- If a return is accepted without original packaging, a minimum re-packaging fee of $50 may apply.
- Made-to-order products, clearance stock and commercial or non-domestic use purchases are not eligible for change of mind returns.
Local Support You Can Trust
Moda Living Australia is proudly Australian-owned and operated. Our customer support team is based in Seven Hills, NSW and is here to assist with your return request. We will review your information carefully and advise the next steps based on our return policy.
Submit Your Return Request
Please provide as much detail as possible, including clear photos or a short video showing the product condition and the outside of the packaging, so our team can assess your request quickly. Submitting this form does not automatically approve a return or refund.
✓ 30-Day Money Back Guarantee ✓ Local Australian Support Team ✓ Return Authorisation Required
