Warranty Coverage

We are committed to providing high-quality outdoor furniture. All our outdoor furniture products come with the following residential warranties:

• Structure and Frame – 3 Years
  Covers defects in materials and workmanship affecting the structural integrity of the furniture frame.
• Cushions – 1 Year
  Covers manufacturing defects in fabric and filling. Normal wear and tear, fading, and deterioration due to environmental exposure are not covered.
• Wicker and Rope-Weave – 1 Year
  Covers manufacturing defects in the weave. Does not cover damage from weather exposure, misuse, or lack of proper care.
• Powder Coating – 1 Year
  Covers peeling and excessive fading under normal residential use. Does not cover scratches, chipping, or exposure to extreme weather conditions.
• Mechanism (if applicable) – 1 Year
  Covers defects in any mechanical components, including reclining or folding mechanisms, under normal residential use.

For best performance and longevity, we recommend following proper maintenance practices. Read our Outdoor Furniture Maintenance Guide.

What is Covered?

This warranty covers manufacturing defects in materials and workmanship. If a product is determined to be defective under normal residential use, we will, at our discretion:

• Provide Spare Parts – If the issue can be resolved with small replacement parts, we will send the required parts at no cost.
• Partial Refund or Credit – For minor imperfections or cosmetic defects, a partial refund or store credit may be offered.
• Replacement – If the issue cannot be resolved with spare parts, we will provide a replacement product (subject to availability).
• Full Refund – In cases where a major failure occurs, you are entitled to a full refund under Australian Consumer Law.

Warranty Exclusions

This warranty does not cover:

• Damage due to misuse, neglect, improper care, or lack of maintenance.
• Fading, discolouration, or deterioration from prolonged UV exposure, extreme weather, or chemicals.
• Stains, mildew, or mould caused by environmental conditions or improper storage.
• Damage from wind, storms, hail, fire, or other natural events.
• Rust or corrosion caused by prolonged exposure to water or salt air.
• Normal wear and tear, including fabric pilling or softening of cushions over time.
• Damage from commercial use (unless a separate commercial warranty applies).
• Damage from pets, spills, or external factors beyond normal use.
• Any modifications or repairs not authorised by us.

How to Make a Warranty Claim

If you have an issue with your product, follow these steps:

• Contact Us – Send an email with a detailed description of the issue, along with clear photos or a video of the problem.
• Assessment – Our team will review your claim and may request additional information or arrange an inspection.
• Resolution – If your claim is valid, we will provide a solution based on the warranty coverage (repair, replacement, or refund).

If a product is discontinued, a comparable replacement may be offered. Transportation costs for returns or replacements may apply unless otherwise agreed.

For further assistance, please reach out to our Customer Service team.