Warranty Coverage
We are committed to providing high-quality outdoor furniture. All our outdoor furniture products come with the following residential warranties:
- - Structure and Frame β 3 Years
Covers defects in materials and workmanship affecting the structural integrity of the furniture frame. - - Cushions β 1 Year
Covers manufacturing defects in fabric and filling. Normal wear and tear, fading, and deterioration due to environmental exposure are not covered. - - Wicker and Rope-Weave β 1 Year
Covers manufacturing defects in the weave. Does not cover damage from weather exposure, misuse, or lack of proper care. - - Powder Coating β 1 Year
Covers peeling and excessive fading under normal residential use. Does not cover scratches, chipping, or exposure to extreme weather conditions. - - Mechanism (if applicable) β 1 Year
Covers defects in any mechanical components, including reclining or folding mechanisms, under normal residential use.
What is Covered?
This warranty covers manufacturing defects in materials and workmanship. If a product is determined to be defective under normal residential use, we will, at our discretion:
- - Provide Spare Parts β If the issue can be resolved with small replacement parts, we will send the required parts at no cost.
- - Partial Refund or Credit β For minor imperfections or cosmetic defects, a partial refund or store credit may be offered.
- - Replacement β If the issue cannot be resolved with spare parts, we will provide a replacement product (subject to availability).
- - Full Refund β In cases where a major failure occurs, you are entitled to a full refund under Australian Consumer Law.
Warranty Exclusions
This warranty does not cover:
- - Damage due to misuse, neglect, improper care, or lack of maintenance.
- - Fading, discolouration, or deterioration from prolonged UV exposure, extreme weather, or chemicals.
- - Stains, mildew, or mould caused by environmental conditions or improper storage.
- - Damage from wind, storms, hail, fire, or other natural events.
- - Rust or corrosion caused by prolonged exposure to water or salt air.
- - Normal wear and tear, including fabric pilling or softening of cushions over time.
- - Damage from commercial use (unless a separate commercial warranty applies).
- - Damage from pets, spills, or external factors beyond normal use.
- - Any modifications or repairs not authorised by us.
How to Make a Warranty Claim
If you have an issue with your product, follow these steps:
- - Contact Us β Send an email with a detailed description of the issue, along with clear photos or a video of the problem.
- - Assessment β Our team will review your claim and may request additional information or arrange an inspection.
- - Resolution β If your claim is valid, we will provide a solution based on the warranty coverage (repair, replacement, or refund).
If a product is discontinued, a comparable replacement may be offered. Transportation costs for returns or replacements may apply unless otherwise agreed.
