Warranty Summary

Warranty Summary

  • Australian Consumer Law: Guarantees apply; replacement/refund for major failures.
  • Warranty Periods:
    • Electric Fireplaces & Indoor Furniture: 12 months
    • Outdoor Furniture (frame only): 3 years
  • Household Use Only: No commercial/rental use.
  • Original Purchaser: Non-transferable.
  • Claim Process:
    • Contact Customer Service (info@modaliving.com.au, 1300040677).
    • Provide order details, issue description, photos/videos.
  • Resolution:
    • Spare parts, partial refund/credit, replacement, full/pro-rata refund.
  • Extended Warranty: Customer Care Plan available (call 1300040677).
  • Considerations:
    • DIY solutions possible.
    • Packaging damage not covered.
    • Color/material variations may occur.
    • Regular maintenance recommended.

For full details, read our Warranty Information page or contact info@modaliving.com.au or call 1300040677.