Delivery & Shipping FAQs
Q: How much does delivery cost?
A: Delivery costs are calculated based on your postcode, suburb, and the size and weight of your order.
To estimate your delivery cost, simply enter your postcode on any product page or proceed to checkout with your items added to cart.
Q: Do I get a combined delivery discount if I order more than one item?
A: Yes. Our system calculates shipping based on the most efficient delivery method for your entire order, rather than charging per item.
We aim to keep delivery costs as low as possible and do not profit from shipping. For assistance, feel free to call us on 1300 040 677. :contentReference[oaicite:0]{index=0}
Q: Do you deliver internationally?
A: We currently ship Australia-wide only and do not offer international delivery. :contentReference[oaicite:1]{index=1}
Q: When will my order be shipped?
A: In-stock items are dispatched:
- Same day if ordered before 11:30am (business days)
- Next business day if ordered after 11:30am
For pre-order or out-of-stock items, estimated dispatch times will be shown on the product page.
Please note that cancellation or return fees may apply once an order has entered processing. :contentReference[oaicite:2]{index=2}
Q: When will I receive my order?
A: Estimated delivery times after dispatch:
- Sydney, Melbourne, Brisbane, Adelaide: 4–8 business days
- Perth: 6–10 business days
- Other regions: 5–10 business days
Please allow up to 15 business days for all deliveries. Delivery timeframes are estimates and may vary. :contentReference[oaicite:3]{index=3}
Q: What if there is more than one product in my order?
A: In most cases, items are shipped together to minimise delivery costs.
- Orders containing pre-order items may be held until all items are available
- Multiple deliveries can be arranged upon request (additional charges may apply)
- Some items may be shipped separately from different warehouses
- For fireplace suites, mantel and insert may arrive separately due to size differences
Q: How will my order be delivered?
A: We use a network of trusted carriers depending on your location and product type.
- Standard delivery is a one-person service to ground floor only
- Deliveries occur Monday to Friday during business hours
- Delivery does not include unpacking, installation, or removal of packaging
Heavy or Oversized Items:
- Items over 25kg may require assistance to unload
- Please arrange help from family or friends if needed
- Assisted delivery options may be available at an additional cost
Q: What if I have special delivery requirements?
A: We will do our best to accommodate special delivery requests such as stairs or two-person delivery, subject to availability.
Please contact us immediately after placing your order. Additional fees may apply, and requests may not be possible once processing has begun. :contentReference[oaicite:4]{index=4}
Q: Do you deliver to PO Boxes?
A: No. Due to the size of our products, we require a full street address for delivery. :contentReference[oaicite:5]{index=5}
Q: Do I need to be home to receive my order?
A: Yes, we recommend someone is available to receive the delivery.
- You may provide Authority to Leave at your own risk (this voids liability)
- For Australia Post deliveries, items may be taken to a collection point if unattended
Q: How do I track my order?
A: Once dispatched, you will receive an email with tracking details and instructions.
For tracking enquiries, contact dispatch@modaliving.com.au. :contentReference[oaicite:6]{index=6}
Q: What happens if my order is lost, faulty, or damaged?
A: All orders are covered by free transit insurance.
- If lost in transit, contact us for assistance
- If damaged on arrival, inspect before signing and document any issues
- Severely damaged items should be refused and reported immediately
After delivery, please inspect your item within 7 days.
Report any faults or missing parts with photos or videos to ensure a fast resolution.
If reported after 7 days, repair may be offered first and return costs may apply.
The following are not covered as faults:
- Normal wear and tear
- Damage from improper assembly or misuse
- Damage caused after delivery
- Packaging-only damage
- Damage during customer handling or transport
Q: What happens if I receive the wrong product?
A: Please contact us within 7 days of delivery.
We will arrange the correct item to be sent and organise return of the incorrect product at no cost to you. :contentReference[oaicite:7]{index=7}
Q: Commercial orders?
A: For bulk or commercial orders, or if you wish to use your own carrier, please contact us directly at
info@modaliving.com.au.
Q: Can items be picked up?
A: Yes, we offer a FREE Click & Collect option at checkout.
- No handling fees apply
- Please confirm stock and location before arrival
- Some items may be delivery-only
