How much does delivery cost?
To calculate your delivery costs simply enter your postcode and suburb on any product page.
The final delivery charge for your order will be calculated at the checkout. To view the overall cost of your delivery, please add all items to your shopping cart and ensure your delivery suburb and postcode are correct.
Shipping costs are based on the weight and volume of the order and your delivery suburb.
Do I get a combined delivery discount if I order more than one item?
Yes! Our delivery calculator will calculate the most efficient delivery method for your order and you will be charged on a total order basis, not by individual items. Go ahead and try adding a few items to your cart to see the total delivery cost for your whole order. Or just call us and we'll work this out for you - 1300 040 677.
Do you deliver internationally?
We ship Australia-wide.
We do not currently deliver to any locations outside of Australia.
When will my order be shipped?
All in stock items are dispatched same day if ordered before 11:30am, or next day if ordered after 11:30am (excludes weekends and public holidays). If products are not available for immediate dispatch, the estimated dispatch date will be shown on the product page (e.g. pre-order items).
Please note that cancellation fees and return shipping fees may apply if you cancel an order after we start processing it.
When will I receive my order?
After dispatch, the estimated delivery time to Sydney, Melbourne, Brisbane and Adelaide is between 4-8 business days, Perth between 6-10 business days, and for the rest of Australia between 5-10 business days. However, please allow up to 15 business days for all deliveries.
Delivery times and dates are approximate only. Please contact our customer service for delivery information.
What if there is more than one product in my order?
In most cases we will ship all your items all together to keep your delivery costs down. If your order includes pre-order items, we will wait for all items to arrive before shipping your order. If you would like multiple deliveries, please contact us at info@modaliving.com.au. Extra costs may apply.
In some cases, you may receive separate deliveries that come directly from our different warehouses.
For fireplace suite set, the mantel and the fireplace may arrive in different time and days due to the difference in sizes.
How will my order be delivered?
To provide you the most competitive delivery costs in Australia, we use a combination of carefully selected carriers depending on your products and location. Our carriers offer a Standard delivery. Standard delivery is a one-person service to your door on ground level only.
Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays. Please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging.
* HEAVY OR OVERSIZED ITEMS:Â Due to OH&S requirements, drivers will need assistance to carry items from the vehicle to the ground floor door of your home or building for any items designated as heavy or oversized (over 25kgs per box). To find out if your items are heavy or oversized, please see the Specifications section on the product page. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside. If no one is available to assist the driver, please contact us at sales@modaliving.com.au and we will be happy to advise if an assisted delivery could be arranged for your order at an extra cost.
What if I have special delivery requirements?
Our standard delivery is a one-person service to your door on ground level.
We will do our best to cater for any special delivery requirements you may have, such as delivery up flights of stairs or two person deliveries but cannot guarantee all services are available in your area. If you have special delivery requirements or would like to delay delivery of some or all products, please contact us at sales@modaliving.com.au immediately after placing your order. Please note that extra costs will apply and once we start processing your order we may not be able to offer these services.
Do you deliver to PO Box addresses?
Unfortunately, we do not deliver to PO Boxes as our products are too large. Our products are delivered by courier and may require a signature upon delivery.
To avoid unnecessary delays please ensure you give your full street address at checkout.
Do I have to be home to receive my order?
If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an 'Authority to Leave' the goods unattended. This will however void your warranty and neither Moda Living nor our carrier can be held liable for any loss, theft, or damage to your items once delivered.
For smaller items that are sent with Australia Post, if you are not available to accept delivery, the driver will leave a card at your premises and your order will be taken to the nearest Auspost centre for you to collect. Australia Post will also not be able to change any delivery information, including the delivery address or add an Authority to Leave, once the item has been dispatched.
How do I track my order?
Once your order has been dispatched, you will receive an e-mail with your tracking details, and instructions for how to track your order if tracking is available. For any queries relating to tracking, please e-mail dispatch@modaliving.com.au
What happens if my order is Lost, Faults or Damages?
Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions products can be lost or damaged in transit.
If the carrier advises you that an order is lost in transit, please contact us at info@modaliving.com.au for assistance.
If an item has been delivered, and it clearly appears damaged it is important to further investigate before you sign the acceptance of delivery. If it is in an acceptable condition, please note on the consignment that the packaging is damaged and cross out received in good condition.
If the item has been severely damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We will then organise a replacement to be sent out to you at the earliest convenience.
If an item does arrive in good condition, and you notice that it is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 7 days of receiving your delivery.
This will ensure we send out a replacement item to you at the earliest convenience and erases any delays. If an item is not checked within 7 days, and it is not in working condition we will endeavour to repair the item first prior to issuing a replacement and return costs will be the responsibility of the buyer.
The best solution to any product fault depends on the nature of the fault itself. We will work collaboratively with you to find a solution However, you will not be entitled to a remedy for:
- • Normal wear and tear
- • Damage arising from improper assembly or modification
- • Damage arising from abnormal use or abuse
- • Damage, wear and tear you cause after delivery (e.g. fabric, PU leather)
- • Damage resulting from a failure to take reasonable care to prevent the product from being of acceptable quality
- • Damage to external or product packaging only
- • Damage occurring during your own handling and own transportation of goods
What happens if I received the wrong product?
If you've received the wrong product, please report to us at info@modaliving.com.au within 7 days of receiving your delivery. We will offer to send you the correct product and arrange for the pick-up and return of the incorrectly shipped product at no cost to you.
Commercial Orders
For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at info@modaliving.com.au.
Can items be picked up?
We offer a FREE Click & Collect option that you can select at checkout. No handling charges or other charges apply. Please check with us the stock availability and the warehouse location in advance.
Some items are only available for delivery, no pick-up available.
