30 Day Money Back Guarantee

 

 

All Moda Living products come with a 30 day money back guarantee for your peace of mind!

We are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase, you may return the product to us within 30 days of the date you received it for a full refund of the purchase price. You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

If you exercise your rights under the 30-day Money Back Guarantee, you:

• (a) must notify us in writing within 30 days of the date the product being delivered to you by sending an e-mail to info@modaliving.com.au
• (b) must provide us with proof of purchase;
• (c) must return the product to us in its 'as-new' and original condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact. The item is NOT used, worn, opened, assembled or damaged, and is in 100% re-sellable condition when we receive it.
• (d)you need to send us photos of the product in original packaging
• (e) must return the item or product to us at your own cost; and
• (f) are not entitled to make any claim for the breach of any warranty.

If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.

The following products cannot be returned/refunded due to a change of mind:

• - Products described as "made to order"
• - All forms of clearance stock
• - Orders for commercial or non-domestic use
• - Products assembled/used

Modaliving reserves the rights to decline any return/refund of products not in as new and original condition and original packing. Items not returned in their original packaging are subjected to damage or soiled whilst in transit. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit.

Moda Living will not accept any return/refund request with no packaging.
You are welcome to organize the return to us by yourself. If you want us to organize it,returns need to be booked with us in advance. Please advise us the day that our courier can pick up the return. We will then provide you with a Return Authorisation (RA) number/label for tracking purposes. Please print and cover the old label on the carton box.

Refund is generally processed within 7 days of receiving your item back.
We reserve the rights to refuse provision of services to you if you abuse your rights.