• 1300 040 677
    Mon-Fri: 10:30 - 5:00PM
  • Unit 37 / 8 Victoria Ave,Castle Hill
    NSW 2154, Australia

FAQs

How can I purchase this item online without seeing the quality first?

You can be assured of quality when you buy from us. If you are in Sydney we invite you to come to our showroom to see the products for yourself. Not in Sydney? Not to worry! All our products come with a 30 day money back guarantee and full manufacturer's warranty. You also get free transit insurance to ensure the items arrive safely at your door. And offer you the peace of mind of full email and phone support.


How long will it take until I receive my item?

Estimated delivery times vary depending on your location. Delivery usually takes 2 to 5 business days to most metro locations (same day or next business day for Sydney metro for larger items). Please allow up to 10 business days for delivery, especially for any cases of delay. Please contact us if your product or item has not arrived after this time, and we will follow up with our couriers. For courier peak seasons, such as the pre- Christmas period, please allow extra turnaround times for all deliveries. For Sydney metro customers, most orders finalised prior to 11:30am on a business day will be delivered the same day, and any orders processed after this time will arrive the next business day (This may not apply to some items).


Received an item different to what you ordered?

We are extremely sorry for any genuine errors in dispatch. Although these cases are extremely rare, we are real humans

We will do our best to fix this up for you quickly, at our cost. Please contact us with as much information about your order and the incorrect product received as possible, and we will sort things out for you right away.

 

Pick up available

Pick-up from our warehouse is also welcome (no handling charges or other charges apply).


If I purchase more than 1 item, do I have to pay delivery for each item?

Yes, as our couriers charge by the size of each carton each separate order will attract a delivery charge. We do not make profit on deliveries, however we are happy to offer you a combined shipping discount for every additional item purchased.


What happens if I am not home at the time of delivery? Do I need to pay for redelivery?

It is important to supply Modaliving with a correct contactable telephone number at the time of sale, this is so our courier will be able to organise a suitable time of delivery with you. If you are not home to accept the delivery, our courier will leave a card and attempt delivery 48 hrs later. If you have confirmed to be home the second time around and you were not home to accept the delivery, then you will be required to pay a redelivery fee.
For Sydney metro customers, stock will leave our warehouse straight to your door, if you have confirmed that you will be home for the delivery and have failed to be home then you will be required to pay a re-delivery fee. A fee will also apply, if the driver appears at your premises, and is required to wait as you are not home.


What happens if I receive an item & it is damaged or not working?

If an item has been delivered, and it clearly appears damaged it is important to further investigate before you sign the acceptance of delivery. If it is in an acceptable condition please note on the consignment that the packaging is damaged and cross out received in good condition. If the item has been severely damaged, please reject the delivery and contact us. We will then organise a replacement to be sent out to you at the earliest convenience. 
If an item does arrive in good condition, please check the item within 7 days and contact us straight away if there are any problems. This will ensure we send out a replacement item to you at the earliest convenience, and erases any delays. If an item is not checked within 7 days, and it is not in working condition we will endeavour to repair the item first prior to issuing a replacement and return costs will be the responsibility of the buyer.