How much does shipping cost?
To calculate your delivery costs simply enter your postcode and suburb on any product page. Total delivery cost for your order can also be found on the cart page.
Shipping costs are based on the weight and volume of the order and your delivery suburb.
Do I get a combined delivery discount if I order more than one item?
Yes! Our delivery calculator will calculate the most efficient delivery method for your order and you will be charged on a total order basis, not by individual items. Go ahead and try adding a few items to your cart to see the total delivery cost for your whole order. Or just call us and we'll work this out for you - 1300 040 677.
Where can we deliver to?
We ship Australia-wide.
Please note that our carriers do not deliver furniture and large items to PO boxes, so to avoid unnecessary delays please ensure you give your full street address at checkout.
When will my order be shipped?
All in stock items are dispatched same day if ordered before 11:30am, or next day if ordered after 11:30am (excludes weekends and public holidays). If products are not available for immediate dispatch, the estimated dispatch date will be shown on the product page (e.g. pre-order items).
When will I receive my order?
Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays.
Estimated delivery time to Sydney, Melbourne, Brisbane and Adelaide is between 3-5 business days, Perth between 4-8 business days, and for the rest of Australia between 5-10 business days. However, please allow up to 10 business days for all deliveries.
Can I get an evening or weekend delivery?
If you live in the Sydney metropolitan area we can arrange a weekday evening, Saturday or Sunday delivery for you for a small extra fee. To arrange this simply place your order online and then immediately call us on 1300 033 589. Please note that once we start processing your order we may not be able to offer this service.
What if there is more than one product in my order?
In most cases we will ship all your items all together to keep your delivery costs down. If your order includes pre-order item we will wait for all items to arrive before shipping your order. If you would like multiple deliveries please contact us at email@example.com. Extra costs may apply.
How will my order be delivered?
To provide you the most competitive delivery costs in Australia, we use a combination of carefully selected carriers depending on your products and location. Our carriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.
* HEAVY OR OVERSIZED ITEMS: Due to OH&S requirements, drivers will need assistance to carry items from the vehicle to the ground floor door of your home or building for any items designated as heavy or oversized (over 25kgs per box). To find out if your items are heavy or oversized, please see the Specifications section on the product page. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside. If no one is available to assist the driver, please contact us at firstname.lastname@example.org and we will be happy to advise if an assisted delivery could be arranged for your order at an extra cost.
What if I have special delivery requirements?
Our standard delivery is a one-person service to your door on ground level.
We will do our best to cater for any special delivery requirements you may have, such as delivery up flights of stairs or two person deliveries but cannot guarantee all services are available in your area. If you have special delivery requirements or would like to delay delivery of some or all products, please contact us at email@example.com immediately after placing your order. Please note that extra costs will apply and once we start processing your order we may not be able to offer these services.
Do I have to be home to receive my order?
If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an 'Authority to Leave' the goods unattended. This will however void your warranty and neither Modaliving nor our carrier can be held liable for any loss, theft, or damage to your items once delivered.
For smaller items that are sent with Australia Post, if you are not available to accept delivery, the driver will leave a card at your premises and your order will be taken to the nearest Auspost centre for you to collect. Australia Post will also not be able to change any delivery information, including the delivery address or add an Authority to Leave, once the item has been dispatched.
Do you offer an in-home assembly service?
For Sydney metro customers we can arrange a professional 2-man crew to come and assemble your products for you. Extra costs apply.
How do I track my order?
Once your order has been dispatched, you will receive an e-mail with your tracking details, and instructions for how to track your order if tracking is available. For any queries relating to tracking, please e-mail firstname.lastname@example.org
What happens if my order is lost or damaged in transit?
Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions products can be lost or damaged in transit.
If the carrier advises you that an order is lost in transit, please contact us at email@example.com for assistance.
If your item arrives damaged, please contact us at firstname.lastname@example.org and we will assess the damage in accordance with our warranty policy.
For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at email@example.com.
Can items be picked up?
Yes! We offer a FREE Click & Collect option that you can select at checkout. Please note that we have warehouse locations in Castle Hill Sydney.